Privacy Policy

Last Updated: March 22, 2017

This Privacy Policy describes the information collection and usage practices of Juvo Mobile Inc. (hereinafter referred to as “Juvo”, “we”, “us” or “our”). Juvo collects information about you when you apply for or sign up for a Juvo account (“Juvo Account”), access or use web or mobile applications offered by Juvo (“Juvo Apps”) or web or mobile applications that use our technology that are offered by third parties (“Third Party Apps”); or otherwise interact with us (collectively, “Services”).

By using the Services, you consent to our collection, use, disclosure, and retention of your information as described herein.

 

Revisions to this Privacy Policy

Any information that we collect via the Services is covered by our Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of those changes by posting them on this page or by sending you an email or other notification and we will update the “Last Updated” date above to indicate when those changes become effective.

Collection of Information

We collect information from and about users of the Services in the following ways:

  • directly from you when you use your Juvo Account or a Juvo App;
  • from parties that offer Third Party Apps and other parties who use Juvo technology and services;
  • automatically when you use the Services; and
  • from your mobile service provider.

The Services may be used by your mobile service provider in connection with their products and services.  As a result, information about you may be provided through the Services from a number of different sources – from you directly and from your mobile service provider or parties which use our technology and services, including for their Third Party Apps. This Privacy Policy does not apply to the information collection and usage practices of your mobile service provider or parties which use our technology and services.  Such collection and usage practices are independent of our collection and use of information via the Juvo Apps, Third Party Apps, or otherwise.

Information You Provide Directly to Us

We collect information you send to or through the Services, including information you provide when you create a Juvo Account or when you download, install or use a Juvo App.

Account Information. To be able to use some of the Services, you may be required to create a Juvo Account.  When you create a Juvo Account, we’ll collect personal information that can be used to identify you, such as your name, email address, postal address, a copy of your national identity card, bank account information, credit card information, and phone number (“PII”). If you create a Juvo Account, we may also collect your gender, date of birth, IP address, location data, Facebook contacts and other information that is not considered PII because it cannot be used by itself to identify you.

Other Information. We collect information you provide when you download, use or install a Juvo App and when you use your Juvo Account to engage in payment transactions using the Services, participate in promotions offered by Juvo or our partners, respond to surveys available on the Services, or communicate with us. 

Information We Collect Automatically Through the Use of the Services

We collect information about you in several different ways when you use the Services.

Information Collected Using Cookies and other Web Technologies. We use automated data collection tools such as Cookies and Web Beacons to collect certain information.

Cookies” are small text files that are placed on your device by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your device. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Use Information. Our servers automatically record certain information about how a person uses the Services (we refer to this information as “Log Data”). Log Data may include information such as your Internet Protocol (IP) address, browser type, operating system, the web page you were visiting before accessing the Services, the features of the Services you used or browsed and the time spent on those features, search terms, the links on the Services that you clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to the needs and preferences of users of the Services.

Device Information. We collect certain information that your mobile device sends when you use the Services, such as a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.

Location Information. When you use the Services, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize the Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.

Information We Obtain from Third Parties

When you use the Services, you may be asked to provide certain third parties with information and these parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  • providers of Third Party Apps;
  • your mobile device manufacturer;
  • your mobile service provider; and
  • payment providers.

This information is provided to these third parties pursuant to your agreement with them and/or their applicable privacy policies. To the extent permitted by your agreement with the applicable third party, these third parties may share certain information about you with us.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal information or they may collect information, including PII, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties or their use of tracking technologies. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Information from Other Sources

We also collect information about you from other third parties, including publicly available sources to administer your use of the Services (including your Juvo Account or Juvo App), and to enable you to enjoy and easily navigate the Services. By using the Services, you authorize and consent to our obtaining from, and our disclosure to, third parties, any information about you in connection with any fraud detection procedure, the servicing of third party accounts, or as may be required by applicable law.

How We Use Information Provided to Us

We use information about you or that you provide to us, including PII, to:

  • provide you with the Services, and any other information, products or services that you request from us;
  • fulfill any other purpose for which you provide it, including processing or recording payment transactions;
  • provide services to your mobile service provider or parties which use our technology and services, including for their Third Party Apps;
  • maintain and improve the Services, including to give you notices about the Services or your Juvo Account;
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • notify you if any updates or changes to the Services are available; and
  • for any other purpose disclosed to you in connection with the Services.

We may also use information about you to send you information, or to conduct surveys and collect feedback, about our Services and to communicate with you about products, services, contests, promotions, discounts, incentives, and rewards offered by us and our partners, based on your communications preferences and applicable law.

The usage information we collect helps us to improve the Services and to deliver a better and more personalized experience by enabling us to:

  • estimate our audience size and usage patterns;
  • store information about your preferences, allowing us to customize the Services according to your individual interests;
  • speed up your searches; and
  • recognize you when you use the Services.

Information that We Share with Third Parties

We may share information we have collected from or about you as described below:

Information Shared with Our Services Providers. We may share information, including PII, about you with third parties to provide, maintain and improve the Services, including service providers who access information about you to perform services on our behalf, as well as financial institutions, payment networks, payment card associations, and other parties in connection with the payment process.

Information Shared with Third Parties. We may share information, including PII, about you with third parties that run advertising campaigns, contests, special offers, or activities in connection with the Services. We may also share information about you with the providers of the Third Party Apps you use. In addition, we may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you, including PII, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Information Shared with Your Consent. We may share information about you, including PII, when you consent to our sharing of such information including, without limitation, when you grant us certain permissions when you sign up for a Juvo Account or download, install or use a Juvo App.

Your Choices

We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.

Modifying Your Information. You can access and modify the PII associated with your Juvo Account by updating your profile in the Juvo App. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you want us to delete your PII and your Juvo Account, please contact us at help@juvo.com with your request. We’ll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Responding to Do Not Track Signals

The Services do not have the capability to respond to “Do Not Track” signals received from various web browsers. 

The Security of Your Information

We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you, including your PII, from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Links to Other Sites

Our Services may contain links to applications, websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to that owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.

International Transfer

Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

Our Policy Toward Children

Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.

Your California Privacy Rights

California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their PII for direct marketing purposes during the preceding calendar year and the categories of PII shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at help@juvo.com with “California Privacy Rights” in the subject line or by writing to us at 98 Battery Street, Suite 400, San Francisco, CA 94111.

Questions?

Please contact us at help@juvo.com if you have any questions about our Privacy Policy.